Remember the early days of chatbots? Those clunky, rule-based systems that could barely answer a simple FAQ before transferring you to a human (or worse, getting stuck in a loop)? Well, that era is officially over. Welcome to 2025 , where Conversational AI , powered by advanced Large Language Models (LLMs) like ChatGPT  and Gemini , has transcended its rudimentary past to become the backbone of an truly advanced customer experience (CX). We're no longer just talking about aut